Orders are normally dispatched within 1 - 2 business days, provided the product is in stock. If the product is not in stock, we will endeavour to contact you to suggest a different product or to cancel the order. Very large orders may also take longer.

We use Australia Post for shipments. Standard Post and Express Post options are available. If an order is urgent, we recommend you choose Express Post. Both methods have tracking. Express Post deliveries will usually arrive in 1 business day after shipping, provided the address is within the Express Post network. Standard Post will usually arrive in 2 - 5 business days after shipping. Kryolan Australia does not accept any liability whatsoever for delayed delivery caused by any third party.

Please note we do not ship outside Australia. If you are outside Australia, please contact the Jean d'Arcel distributor in your country, or visit our international site www.jda.de/en/